why aren’t my child’s stats reflecting the time they played?

When play data isn't appearing in your Parent App, it usually means the child's progress simply hasn't "synced" to our servers. Your child's progress is saved temporarily on their tablet and is permanently saved to the Mightier servers (synced) when you have a strong Wifi connection.

You can make sure that your data is synced by following these steps below:

  1. Go into the Mightier App. Click on the Settings Gear Icon. Choose WiFi Settings. Connect to your Network.
  2. Go into the Mightier Settings. Click on the blue "Sync Data" button. This will disappear when all data has been synced, or there is no new data to be synced, and will say "Data Synced" with a date last synced.

If the tablet is not automatically syncing or won’t sync at all, then please follow these steps:

  1. Go to the Mightier App Settings. Log out and log back in.
  2. When you click on “log out,” you will be prompted to connect to WiFi if you aren’t already connected. Once connected, it will automatically force sync your data before actually logging out so no progress will be lost in doing so. Doing this step will ‘reset’ the automatic syncing function to work properly again.

 

A note about what Mightier counts as play time: We track playtime when kids are actively playing within a game. We do not track time spent in between levels, or when a player is on the Mightier home screen. 

A note about the Mightier Parent App dashboards: You can refresh your Parent App dashboard by pulling down from the top. This will pull in the most recent play. Just a note though— Currently, there is a few minute delay between syncing and the data showing up, so we recommend waiting 5-10 minutes after syncing before refreshing your Parent App.

If you've gone through these steps and are still facing issues, please reach out to the  Family Care Team. Our experts would be happy to help.

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