How do I track my package?

You will be sent a message with a link to track your package. Please check your junk or spam filters if you have not received a notification within 2 days of ordering.


How soon will my kit arrive?

Orders arrive within 3-5 business days to locations in the continental US. Orders to HI, AK, and international locations generally arrive within 10 business days of placing your order.

 

Does International shipping cost extra?

Yes. Please see our shipping rates below. Returns from international orders will be refunded the original price, minus these costs. Returns must include all items, in good working condition. 

Canada/Mexico: $25 USD
UK/Europe: $35 USD
Caribbean/South America: $40 USD
Australia/Asia/New Zealand: $40 USD
Africa: $40 USD

 

What if something breaks?

No worries, we'll send a replacement. For US customers, there is a $12 shipping and handling fee for replacement parts or accessories. This fee is waived for orders totaling more than $50.

International customers will also be charged for international shipping costs as stated above.

 

What if my tracking link says there is an issue?

Please contact the Family Care Team for help.  If there is an issue or delay listed on your tracking link, you may need to contact your nearest UPS location for an update.  Make sure you have your tracking number available!


What if my shipment is delayed or was sent back?

If you have not received your kit within 14 days of placing your order, please contact the Family Care Team so we investigate and make sure it is delivered. We're happy to help!

 

What is Mightier's return policy?

If you aren't satisfied within 30 days, we'll refund your purchase. All equipment must be returned in good, working condition. Once a return is requested, you'll have 14 days to complete the process.  

For customers outside the US, the original shipping costs will not be refunded. As always, our Family Care Team is available to answer any questions.

 

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